Refund policy

We want you to love what you hold. If something feels off when your piece arrives, please reach out within 48 hours and send us a photo. We’ll sort it out—whether that means a replacement or a full refund.

If you’ve simply changed your mind, unused items in their original packaging can be returned within 14 days. Just let us know, and we’ll guide you through the next steps.

A Gentle Note on Care

These pieces like a little attention. Hand wash with warm water, avoid sudden temperature changes, and treat them kindly. Over time, you may notice the crackle glaze deepening—this is the piece coming alive with you, not a flaw.